Shipping policy
Last updated: October 21, 2026
Shipping charges
Shipping charges depend on the products in your cart, their fulfillment partners, your delivery address and the shipping service selected. We use a combination of fixed shipping charges and live supplier rates. Available services and the total shipping charge are displayed at checkout before you pay.
Current U.S. shipping rates
The following rates apply to the corresponding product shipping groups. They are not a single flat rate for every order.
| Product source or group | Service | Shipping charge (USD) |
|---|---|---|
| Yoycol | Express | $15.00 |
| Artsadd direct products | Shipping | $15.00 |
| Knitwise | Air Economy | $12.00 |
| Printy6 tops | Standard / Expedited | $4.80 / $12.47 |
| Printy6 hoodies | Standard / Expedited | $3.80 / $12.64 |
| CatKissFish products in the dedicated shipping group | Shipping | $11.29 |
| Gelato tanks in the dedicated shipping group | Standard | $4.99 |
| Other Gelato products and Peaprint | Available supplier services | Live rates calculated at checkout |
| Printful, Printify and other product groups | Available services for the product and destination | Product-specific rates displayed at checkout |
Rates apply only where the corresponding service is available for the items and delivery address entered. The checkout total reflects the applicable shipping rules for your complete cart.
Orders containing products from different sources
Products may be made and shipped by different fulfillment partners. Your order may arrive in separate packages on different dates, with separate tracking information. Shipping charges from different shipping groups may be combined at checkout; one supplier's shipping charge does not cover every item from every supplier.
Production and delivery times
Many products are made to order. Total time from placing your order to receiving it includes order processing, production and carrier transit. Production times vary by product and fulfillment partner. Dispatch timing varies; a universal 72-hour dispatch window does not apply.
Review any product-specific or checkout delivery estimate before ordering. A carrier transit estimate is not the same as total order-to-delivery time unless explicitly stated. Express or expedited shipping does not remove the time needed to make the product. Delivery estimates are not guaranteed arrival dates; production delays, holidays, customs and carrier conditions can affect timing.
If you need an item by a particular date or no delivery estimate is shown, contact us at incynthera@gmail.com before ordering.
Delivery destinations
Shipping availability varies by product and destination. Enter your complete address at checkout to see whether your selected items can be delivered and which services are available. Some product groups are configured for U.S. delivery only. Availability of international shipping for one product does not mean every product can ship to that destination.
Tracking and delivery questions
Tracking information is provided when available for your shipment. If an order is delayed, arrives damaged or contains an incorrect item, email incynthera@gmail.com with your order number and details. Include photos for damaged or incorrect items.
Returns
You have 15 days after receiving your item to request a return, subject to the eligibility requirements and exceptions in our Return and Refund Policy. Please request approval before sending an item back. See that policy for return instructions and refund processing details.